Marketplace Policies

Delivery is confirmed with you after your order, and you can choose to collect your order where pick-up is offered. We keep you updated on your order by email.

You can pay online with M-Pesa or by card, or when you receive your order where the listing allows it. Prices are in Kenya shillings (KES). An order paid online is confirmed once payment is verified.

If an item arrives damaged or is not as described, contact us soon after delivery and we will help put it right. Bamboo is a natural material, so small differences in colour and grain are normal.

We use your details only to process your order or application and to reply to you. Read our Privacy Policy for more.

Suppliers are reviewed before they list. Listings must be accurate, and suppliers must have the right to sell what they list. Fees and payment terms are agreed with each supplier before they start selling.

We ask suppliers to describe their bamboo and products honestly, to source responsibly, and to meet applicable quality and safety requirements.